---
title: "I have a question?"
url: "https://docs.geligalabs.com/2/imbas-user-instruction/25/i-have-a-question"
---

# I have a question?

### Why does in Verify my bill shows "Taking too long. Download invoice and try again"? 

Something went wrong with the AI data extraction. You can either; 1) Download the bill and reupload it again or 2) Extract Again and have imbas do it for you.  ![Screenshot 2026-03-18 at 5.47.04 PM.jpg](/u/screenshot-2026-03-18-at-5-47-04-pm-ccKcqE.jpg) 

### In Verify, why imbas can't display the bill (Content Missing)? 
This is because you did not link the station to its bukku account.   ![Screenshot 2026-03-18 at 5.50.39 PM.jpg](/u/screenshot-2026-03-18-at-5-50-39-pm-HiV6N4.jpg) 

### In verify, why does imbas shows the extracted data but when I try to change  the Supplier or  Account, the list is empty?
Congratulations the AI just lied to you (or some might call this hallucinate). It happens because you did not link the station to its bukku account (subdomain and token is missing). The data that you see might have come from another station's list of suppliers or Account that was cache by the AI. To avoid this always remember to **LINK TO BUKKU BEFORE UPLOADING ANY BILLS**  ![Screenshot 2026-03-18 at 5.55.19 PM.jpg](/u/screenshot-2026-03-18-at-5-55-19-pm-YtDhSM.jpg)